Problems installing/uninstalling Mp3 Utilities 4.03

omega1 · #1 (**permalink**) 24th Dec 2006, 4:44 am

So...i installed the software to convert my videos, but i have this problem all the time....

I just click continue and the software works, but when i clean up my temp files the software disappears and when i try to uninstall the program, the same message about that key appears and then the uninstaller stops... i can't even upgrade to the new version now because it says an older version is installed......if someone knows how to get rid of the program and why i see that error?, please let me know, because is driving me crazy :evil:

tadad1 · #2 (**permalink**) 24th Dec 2006, 4:52 am

To manually uninstall it you need to delete the folder from the Program Files folder then open regedit and got to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall. You will find a series of subfolders with alpha numeric names like this {7784A172-61F1-445E-8368-601607E0DD22} click on each one until you find the entry related to MP3 Player Utilities 4.03 displayed in the right panel, then delete this folder. Then do the same here HKEY_CURRENT_USER\Software\Microsoft\Installer\Pro ducts\
You should now be able to install a new version.

If you have a 1.5 inch LCD I suggest you use version 3.68
If you have a 1.8 inch LCD use version 4.00
Versions 4.03, 4.05 & 4.07 are for players wth 2.0 inch + LCD's

omega1 · #3 (**permalink**) 24th Dec 2006, 5:23 am

Thank you for the quick reply...i searched for those values on the registry, but i can't found any of those...or at least not one that i can identify as related to the MP3 utilities...kinda weird... and i have the glacier mp4 2nches screen, im currently working on a new theme and i really need the software =P is kinda odd to see only the menu modified XD

tadad1 · #4 (**permalink**) 24th Dec 2006, 5:37 am

omega1, This is what the first entry is like for my install of 4.07

omega1 · #5 (**permalink**) 24th Dec 2006, 6:39 am

Ok i found the entry after trying to repair the program, as you can see the entries are not complete....i deleted the folder and i erased that entry then i went to look for the other one and i didnt find it..../products/installers only have 2 keys which are from adobe and opera, nothing else.....

omega1 · #6 (**permalink**) 26th Dec 2006, 5:19 am

Well, this is a little follow up...i still can't find anyway to uninstall the software, which is very frustrating.....I have to use this version until somehow or somebody finds the solution....maybe somebody here knows about any good uninstaller software that really works without having a previous snapshot of the registry?.....

omega1 · #7 (**permalink**) 26th Dec 2006, 4:12 pm

So there i was changing my desktop theme and talking with a friend on msn and after telling him about my problem, he pointed me to the following solution.
First, go into “program file” and delete the mp3 utilities folder. Then download the Window Installer Cleanup Utility package from Microsoft or at http://support.microsoft.com/kb/290301/. Once download, run it. Once you have the application open, scroll down, you will see mp3 utilities. Highlight it, and remove the damn sucker.

I finally upgrade it the software but i have a new problem now (why i'm not surprised?....)