PushPlay Digital Customer Service

[Timothy (PushPlayDigital)]

Hi, My name is Timothy Crane I'm a Customer Service Rep. for PushPlay Digital. I'm here to help members of MYMPX Player. So if you have any questions or concerns please PM me. I belive you guy's already know Josh from PushPlay Digital who has been post here for some time now. We will both be here to assist you.

[Pocket_Nano]

:lol: They shouldn't have to PM you just send them what they paid you for!. :lol:

[hhh666]

Thanks for registering Timothy. Please start here:

http://www.mympxplayer.org/10-off-di...l-vp27752.html

Thanks.

[tadad1]

Originally Posted by Pocket_Nano";p=&quot

:lol: They shouldn't have to PM you just send them what they paid you for!. :lol:

As a seller of players I am sure you have customers who may encounter problems or have questions about your products despite being sent what they have paid for so I find your comment a bit odd.

I think it's great that PushPlay Digital is prepared to go the extra mile for it's customers and our members by providing this kind of service on top of discount offers.

Thanks Timothy and welcome to MyMPxPlayers.org

[admin]

I agree with Tadad.

Welcome to MyMPxPlayer.org Timothy.

Just to let others know, I have been told by PushPlay Digital that a person from PPD has been dedicated to supporting members at MyMPxPlayer with any issues. I have also been told that due to new management at one of their branches, this might have lead to these delays.

It's really good to see that PPD is going to get on top of these, now that the site also has it's CS rep from PushPlay Digital now .

[makd511]

Hi Timothy
Thanks for setting up this post - i think it needs a sticky or a place of its own to find you easier.
i have just ordered a player from your site but i have a few issues i would like to share with you and your team.
1. No order confirmation email sent
2. No PAYMENT confirmed email sent (very worrying)
3. No reply to email on product query.

these are my main probs - this player is for my 10 year old and has bought it with his birthday money on my recommendation and i am constantly being hassled as to whe it will arrive, of which i have no answer.

with regards to the player itself i need a couple of questions answering if you could:
PLAYER MODEL: DITA-221
1. what sd card type does it take
2. what chipset is it
3.what type of AVI (xVid, DIVX etc)

any help would be appreciated

MY ORDER REF: 2226 (when will this be sent??)

sorry to hassle you about this on this forum but emails seem to get lost in the ether.

i do believe you guys are a great company with some cool gadgets but a little work on customer communications would vastly improve upon a great product line
many thanks for any assistance you give

[hhh666]

Mympxplayer members waiting for replies and shipment of products:

jespo
h666
Jokester
iac6969
makd511

Mympxplayer members who recieved products but had other problems:

Odyssey
TardedSatchmo

[Pocket_Nano]

Originally Posted by tadad1";p=&quot

As a seller of players I am sure you have customers who may encounter problems or have questions about your products despite being sent what they have paid for so I find your comment a bit odd.

I think it's great that PushPlay Digital is prepared to go the extra mile for it's customers and our members by providing this kind of service on top of discount offers.

Thanks Timothy and welcome to MyMPxPlayers.org

Yes good support is the backbone of this business I agree but my point is most of these people were already contacting them thru their website email with no replies. So my point is that it would of been much more easier and professional to just promptly answer all their concerns then and there when they were sent these emails instead of coming here and making a post about it. It takes the same amount of energy.

[iac6969]

jespo
h666
Jokester
iac6969
makd511
and we are just 5 that have registered on this site you look at the order numbers and the are a hundred or so who have ordered bet these ppl are working out of there house and got way in over there heads.this is the info i and you can find on them.Domain Name: PUSHPLAYDIGITAL.COM
Registrar: MELBOURNE IT, LTD. D/B/A INTERNET NAMES WORLDWIDE
Whois Server: whois.melbourneit.com
Referral URL: http://www.melbourneit.com
Name Server: NS.RACKSPACE.COM
Name Server: NS2.RACKSPACE.COM
Status: ok
Updated Date: 24-feb-2007
Creation Date: 16-dec-2006
Expiration Date: 16-dec-2007
[whois.melbourneit.com]

Domain Name.......... pushplaydigital.com
Creation Date........ 2006-12-17
Registration Date.... 2006-12-17
Expiry Date.......... 2007-12-17
Organisation Name.... ELIZABETH WILSON
Organisation Address. P O Box 99800
Organisation Address.
Organisation Address. EmeryVille
Organisation Address. 94662
Organisation Address. CA
Organisation Address. US

ppd Creation Date........ 2006-12-17
i all ready sent them an email on the 13th day telling them if it did not ship on the 14th day to put the money back into my account and got no response.order date Verified Date Order Shipped Payment Total Status
Yes 4/10/2007 2116 No Visa $83.92 Ordered Return
it has been 22 days since order simply put my money back or i will let the bank handle it.and i will take my business elsewhere

[makd511]

thought i would give an update to PPD order i placed on Monday
so far i have received NO communications at all - NONE, ZILCH
it is all a little worrying as they seems to be completely uncontactable and i am more than worried as they now have my credit card details!!!
they have now taken the money (at least i think so) my bank details a transaction to '20 TWENTY ENTERTAI', the amount taken seems to fit so i am assuming this is PPD
Today i sent an email from their web site every 10 mins to try and find some form of life - no good
i found an email address on the site 'info@pushplaydigital.com' and tried to send a message only to have it bounced back by the mail as 'no such address'
so, what does this all mean, all i can think is that we have all been conned and they will be merrily spending up to the max on our cards in no time - i do not wish this to be true but what else are we to think
if anyone has actually made contact with these people could you post any genuine email/phone contact numbers please