Element Electronics mp4 players model #gc-1020?????

[UNOWHOIB]

I bought the Element MP4 Player last night Model #gc-1020,and when I turned it on every thing seemed normal,all buttons worked,but I tried to drag and drop (copy & paste) videos and MP3 and it copied them to the mass drive,but when I went into the music menu and couldnt find the MP3's or in the video Menu and couldnt find any of the vids,I called the support # and they told me to "Format the mass Drive" which I did and still nothing,They told me something could be wrong with the Player,but I just purchased it last night,Could this be possible??I also searched google for any firmware that would update or help my problem,and nothing..need help.....

[UNOWHOIB]

Here's the sears link to the Player I purchased last night and cant get it to read the mp3 or mp4 files.....
http://www.sears.com/shc/s/p_10153_1...-1020&sLevel=0

[UNOWHOIB]

Anybody??

[makd511]

what video files are you putting on, it wont player fils like "movie.mp4" it needs AVI files in very very specific format, look in the downloads section for VIDROP

[MEDIC132]

my new GC-1020 defaulted to chinese when first turned on - can anyone take me through the steps to switch it to english?

I need very simple directions, such as "go to settings, then use the third subgroup, then the second subgroup.... because every subgroup label is in chinese, not my native language.

Plan B is take it to a chinese rest., because element support seems to be permanently out to lunch.

Either post it here, or send it to ksemt132@hotmail.com

Thanks!!!

[lolita]

I can't really determine the chipset from the description... but it might be a Rockchip player.

Open it up to find out.