need help revive my MP5 MP4 MP3 player
 

My MP5 MP4 MP3 PLAYER 2 GB DIGITAL CAMERA 2.0 M. PIXEL SCREEN 2.4 has problem think it was viruses, as most came from China, has neither make, I need to open it and get the numbers to download a program?
Thank you all.

show us ther player and tell us what it is doing now please, you may not need to open it

So the unit worked perfectly, the last time I used a flat battery, when put to load appeared only a blue screen saying that the unit should be set through the reset, after that when he put in the pc not recognized the drive, then no I know what happened! already opened it and saw that it has a code, I play him here to see if anything, thank you very much for the help, I need it again, thank you.