Brought an MP4 player off ebay, can I get a refund?

gamingheard · #1 (**permalink**) 4th Feb 2009, 12:56 pm

Hello,

I brought an MP3/MP4 player off ebay for £26 and it is 16gb. After winning and paying, I realise the auction said "4GB Song Capacity Up to 4000 songs" (so where does the other 12gb go?)

As soon as it arrived I gave positive feedback straight away as it came fast(is) and it looked cool.

So i plug it in, but in the half disc (half a small disc, but the disc works) and installed the driver (which fails after the software (MP3 player utilities 4.00) is installed - so i have that. The programme doesnt seem to find the mp4 player and put music on there, and when i go to 'computer' I see the player (F drive anyway) but it fails upon opening, so i cant open it.

I have found out that the firmware is 'rockchip' (who are they ???) and after searching this site, realised I cant upgrade the firmware because its a "VX858 ONDA CLONE PLAYER". I found that out Here.

Anyways, the person I brought it from is in hong kong and I brought it on ebay. I won it in the auction on the 31st December 2008 and paid on the 3rd January 2009. Although I gave good feedback, would it be possible for me to get a refund? Iv not put any music on there, its not bricked or nothing, and I still have the case.

What should I do? Please help as I dont know much about 'entitlement for refunds' and so on.

Kind regards,
James.

makd511 · #2 (**permalink**) 4th Feb 2009, 11:12 pm

if it is not 16gb and was advertised as suh (and at that price it is not going to be) then email the seller and mention paypal claim

format the player if you can as well to see the true capacity

paypal claims work, so use them, try either for full refund or half price back, problem here is sending back will cost half price of the player anyway (this is where thay have you by the short and curlies)

but yes, paypal threaten, the more we hassle these ripp off seller the better

suni2253 · #3 (**permalink**) 5th Feb 2009, 12:33 am

my xcess mp4plyer(2412xs,8gb) is not power on after some file is iam delet. can you help me to solve thes problem.

makd511 · #4 (**permalink**) 5th Feb 2009, 1:10 am

Quote:

Originally Posted by suni2253";p=&quot

my xcess mp4plyer(2412xs,8gb) is not power on after some file is iam delet. can you help me to solve thes problem.

please start your own topic and we will help you, and give many more information about your player and what you did

thankyou