Can't detect files after formatting
 

Hello. I have a HS-3007 4GB 1007HON103 (rockchip) w/ an SD slot. It was working fine, no problems. I had to do file transfers, however, the computer which I copied files from was infected with viruses. The internal storage of the player then got infected by the kind of virus that gets into USB thumb drives. I could not clean it with antivirus software so I had to resort to formatting - which on Hipstreet's website is recommended f there are filesystem errors. Formatting went ok, but when I turned on the player, it couldn't read nor see any of the files I had copied.

Furthermore, when I record voice on the player, the recorded file can't be seen by the computer when it is plugged in. It seems as if the internal storage is now "separated" from the player's firmware. But when I plug in an SD card, it reads files off the card fine. So it's only the internal storage that is problematic.

I have contacted Hipstreet, and customer support told me that the firmware may be corrupted and needs to be reset. However, I don't have a copy of the firmware since I did not receive a CD in the package. I have also posted a request for the firmware in the firmware request subforum. In the player it says Ver: 01.07.1075, Date: 2007-11-12.

My questions are:

1) What is the cause of the problem?
2) Is there a way to solve this without resetting the firmware?
3) If question 2's answer is no, is there any website or anybody who has a copy of the firmware for HS-3007?

Thanks

What file system did you format your player's internal with? Was it FAT, FAT32 or NTFS?
Compare this with your SD card, is it the same file system format? If not, try formatting it with the same file system format as your SD memory card and see if that helps.

It could also be your player is missing the necessary folders in the root of the player for it to work properly. I know some players need folders like "Music", "Video" and "MIC" for it to read off the player's memory properly. For example, "Music" folder would be read by the players "Music" option and "MIC" would be where the microphone recording would be store.....

Try those two and let us know of the result.

I really appreciate the response Binh, thanks. Regarding the filesystem, I tried several formats. Originally, the file format was in FAT32 or FAT16. Windows can only format the internal storage using FAT32. And certainly that was indicated in the video tutorial on Hipstreet's website. Nevertheless, I used Linux to format using FAT16 and a bunch of other formats. With the SD card, I checked, it's FAT16. Although, I initially formatted it using a digicam - so I was expecting a different format.

For the missing folders, I have deleted all of the folders manually before without partitioning, and it still worked fine. The player is capable of recognizing folders and subfolders, but now it can't see anything in the internal storage which I have copied from a computer. I still tried creating the Music, Video, and MIC folders, but nothing fruitful happened.

I have a feeling the virus corrupted something in the disk so the contents couldn't be seen by the firmware anymore... is this possible even after formatting and chkdsk-ing?

Humm, I don't see a virus corrupting the the disk enough for that to happen. If your computer can see the contents of your player's drive and you can create folders etc on it, then it tells me it is still fine.

What is the size of the internal drive of your player? FAT16 has a limit of 2GB so anything larger than that won't work, You will have to use FAT32 or NTFS. Have you tried using NTFS file system instead and see if that makes a difference? Did you just format it normally from Windows Explorer? I wonder if the partition tables on your player's internal hard drive is stuffed?

Oh I remember now, it's FAT32, because as you have mentioned FAT16 only supports 2gb below. About the partition table- that's actually what I meant when I said that the virus corrupted something. Although I'm not really sure how partition tables work.

I have formatted it using both Windows Explorer and a Linux partition editor. Same result. I haven't tried formatting using NTFS because the built-in XP utility does not show an NTFS option for the player's disk. Linux does not support it either. But upon your suggestion, I'll try formatting it with NTFS using another tool.

I have the option of creating a partition table using the Linux partition editor... but what effect does that have? Does it overwrite or update the old one?

Thanks again.