turn on show connected to pc and turn off

cyberkor · #1 (**permalink**) 12th Dec 2009, 11:27 am

hello, i bought this thing and need help

All it does is turn on show connected to pc and turn off.
Tried turning it by it self same thing. it shows battery charged but no menu. xp first seen it as amt-mp3, now removable disk. i used the update tool to see firmware and nothing come up. any help please

New 16GB 1.8" 4th Gen MP3 MP4 FM USB Player Video M4k16

here are some numbers
sh8872d/4dv13
2009-06.22

hynix
hy27uag8tmtr

i put on a song. have to use the pc to play the song
no menu comes up on player
ty

Binh@MyMPx · #2 (**permalink**) 25th Dec 2009, 6:55 pm

Has this problem always happened from the first day you had your player or only just started happening?
The easiest thing I can think of right now is try a DIFFERENT USB instead and see if that helps.

frozensoda · #3 (**permalink**) 26th Dec 2009, 7:28 am

I also had his problem, take these steps and tell me if it woks.

Plug the device into a usb port in the back of your computer

open mp3 uitilities DISK UTILITY, this should make it stay on.

Pick low formatting type

go over to the partition tab

move the bar until it sais 14494( if you cant get this exact number its better to go over then under)

format

go to mycomputer and find the device that says 1.89 GB

right click and format in FAT not FAT32 or NTFS

go into the devices menu and change online mode to normal only

if you cant follow these instructions for any reason PM me and i will make a step by step picture guide

cyberkor · #4 (**permalink**) 26th Dec 2009, 1:12 pm

i always had this problem. i have to way of entering the unit, i have music,movie,pic menus,,etc.
i tried that and still nothing. another person gave a firmware that they said would work. now all i have is a light color blue screen no more welcome b 4 it go blank or shuts off tried to recover firmware nothing. i looked the memory chip and that did say correct 16 gb, so i dont think it is that, tried other pcs. if u can help thank you

frozensoda · #5 (**permalink**) 26th Dec 2009, 6:05 pm

16gb = 16 gigaBITS 8 bits to a byte and you get 2GB you have a 2GB mp4 player that is dead thanks to firmware replacement which was probably the wrong one. If its really worth it to you to fix it consult the guide for putting it into DFU mode and find the correct firmware, which may be impossible because you didn't back it up before you replaced.