"File Format" Error, even though its AVI

teelecki · #1 (**permalink**) 25th Dec 2007, 10:29 pm

I got my mp3 player for xmas, after my old one fried.

First I had issues with the AVi Converter ...so i used the one i found on here that someobody wrote.. forgot who, but thanks!

But, its still not accepting.. as soon as I load it on the player, i get File Format Error, even though its AVI. Which it says it accepts.

The test video it came with worked fine but I lost it.. my music works fine, and photos work fine.

Its a Rockchip player, made by Karbon Electronics... 2 gigs.

someone help???

knob · #2 (**permalink**) 26th Dec 2007, 1:16 am

You need to select the screen resolution in the converter to match the player.

Select 220x176 if it's a small 2" player, or 320x240 if it's one of the bigger 2.4" players.

teelecki · #3 (**permalink**) 26th Dec 2007, 1:30 am

i did, its 160x128, so it says in the manual

160x128dot display with full high speed colour 1.8"tft display screen

support mpeg-4(avi)video format

knob · #4 (**permalink**) 26th Dec 2007, 12:15 pm

Quote:

i did, its 160x128, so it says in the manual

teelecki
Somethings not right, 160x128 is not a typical rockchip resolution.
Either the manual is wrong or the player is not a Rockchip.

It's quite common for these players to get shipped with the wrong stuff. :shock:
Can you post a link to a photo of the player?

teelecki · #5 (**permalink**) 26th Dec 2007, 4:07 pm

it should be rockchip, it says so when i plug in the USB. I hope the pic is ok, i tried to get the screen to show up.. I don't have the sample vid anymore.. it was some fashion show.. named rockchip 1.8 or something ... I've tried about 10 converters, it says it accepts mpeg-4 coding, xvid, and divx I've tried them all with the resolution it gave me, and nothing.. I do have to hold it sideways to see the video though...

teelecki · #6 (**permalink**) 26th Dec 2007, 4:13 pm

I've tried.. AViConverter, AVi Converter Smart - but mencode.exe keeps crashing when i click convert, Any Video Converter, X Video Converter, DiVx Converter

jp · #7 (**permalink**) 26th Dec 2007, 4:20 pm

What type of file are you trying to convert? Can you post us the details of it. You can get these by using a freeware program such as MediaInfo.

teelecki · #8 (**permalink**) 26th Dec 2007, 4:51 pm

im trying to convert mpeg to avi.. and when i load it on the player i get the error message... no matter what i use it with...

I found the companys 1-800 #, but are those any good for help?

knob · #9 (**permalink**) 27th Dec 2007, 8:54 am

teelecki

Can you check the Settings/System/About option and post the firmware version details, we need to be sure it's a Rockchip.

I never come across a Rockchip that looks like the one in the picture above. :roll:

teelecki · #10 (**permalink**) 28th Dec 2007, 9:49 pm

sorry it took me a wile... busy with commission work.. I found out the company that made it IS local.. based in a nearby town.. but when i load the usb cord, it does show up as rockchip.. so here's all my player settings

ver: 00.00.0000
date: 2007-08-06
flash mem: 2gb

the player doesnt have anything else.. but there is a model number on the back that might help you:

mp-828

I've tried tons of video converters, with no luck.. most of them left junk on my computer i had to move, some just quit when i opend them.. others had a watermark...

they all play fine wile its on my computer, but when I load it on the player, i get file format error..

it says it accepts divx/xvid, mpeg4

and ive tried all those.. and others..

there is no firmware on there yet, since i got it for xmas, I've been alittle skiddish updating it, because the last player I had that I updated it, the firmware crashed, corrupted my files in the player, and now it wont even turn on.. and this was a gift so i dont want to risk it with this one..